Customer help and answers
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
How long does a refund take?
Approved refunds are processed according to the Refund Policy. The stated processing time is 10 days.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
How is the order fulfilled?
No third-party fulfillment partner
Which items cannot be returned?
Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale
How can I contact the store?
Email support@simplenuodern.shop or call 909-877-5895. Support availability is Contact support for current availability..